FAQ
Welcome to our FAQ page! Here, you'll find answers to the most common questions about our cookies, ordering process, shipping, and more. If you don’t find what you’re looking for, feel free to use our Contact page to reach out to us directly. We're always here to help and make your experience with us as sweet as possible!
How and where do we pickup our order?
We're located in the Culinary Center at the Green Hills Library Center (MCPL) at 8581 N Green Hills Rd., Kansas City, MO 64154. When you arrive, pull around to the south side of the building where the staff parking is located. Park in one of the 15 minute parking spots, and call or send us a text letting us know you've arrived and we'll bring your order out to you! Full instructions will be sent in a separate email once your order is ready for pickup.
Do you offer shipping?
We're not offering shipping at this time but plan to in the very near future! Make sure to follow our Facebook and Instagram @doughdropcookies to keep updated!
Why can't I add merch and cookies to my cart? I receive an error each time I try.
Because we only have local pickup for cookies and the merch is shipped through our supplier, the website will give you an error and not let you checkout. To resolve, please place two separate orders.
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Will you be popping up at any events?
We will start attending popups in Fall 2024! Our popup locations will be announced on our socials (Facebook and Instagram) and under the Events tab here on our website.
Allergy Information
Our cookies contain dairy (from butter and some icings), wheat (from flour), and sea salt and are made in a shared kitchen space that handles nuts, soy, and other common allergens. Some of our recipes also contain peanuts. While we take care to prevent cross-contamination, we cannot guarantee that our products are free from trace amounts of these allergens. If you have a severe allergy, please take this into consideration before consuming our cookies. We also do not have gluten-free options. Your safety and enjoyment are important to us, so feel free to contact us with any specific allergen concerns or questions.